Terms of use

The contracting party is LUXCOMM S.r.l., registered at Via Fatebenefratelli 5, 20121, Milan (MI), VAT 9313230964.
By placing an order via the online store www.edhenmilano.com, the Customer acknowledges having read all the information provided during the purchase process and wholly accepts the general following conditions and terms of payment laid out below.

Product information

All products presented on the site are accompanied by a detailed summary of the item, which includes informative photographs. Despite this, the images and colours of the product can vary according to your browser and computer screen.
Before placing your order, we ask you to carefully read the product information and contact customer service for more information.
All products presented on the website are available except for those which are clearly worded otherwise.

Purchase method

Products for sale are offered according to the terms and conditions set out by the contract and published on the website at the time of purchase.
To make a purchase, the Customer should carry out the instructions on the website to crate a shopping basket and confirm his or her intention to purchase the products that they have selected.
The contract, referred to when registering on the website or by placing an order, is considered to be binding and agreed upon by both parties when LUXCOMM S.r.l. delivers the purchase confirmation to the Customer’s email inbox.
The confirmation message will contain the date and order number, both of which should be referred in any further contact with LUXCOMM S.r.l. relating to the order.
The Customer is responsible for making sure that all the details provided are correct and for keeping them updated using their log-in details.
In the case of unforeseen product unavailability, no charge for the order will be made to the Customer.
Cancellations made after the order has already been handed over to the shipping company will instead need to be carried out by the Customer, by using their cancellation rights valid within 14 (fourteen) days after delivery. The Customer will be responsible for the costs of returning the product to LUXCOMM S.r.l.

Pricing

The prices on the website are in euros (€), and in dollars ($), as as reference currency, and include VAT.
The prices of individual products do not include delivery. The cost of delivery will be specified at the checkout.

Payment Method

The total price at the end of the order includes delivery costs.
The amount should be paid using one of the following methods:

Credit card or prepaid credit card

All major credit cards such as Visa, Mastercard, Visa Election, and PostePay are accepted.
The website is committed to the secure protection of credit card and personal details.
All sensitive data are encrypted during their transmission using SSS (Secure Sockets Layer) technology, which is has been adopted all around the world as the safest and most secure
All details are then stored on secure servers and far from possible Internet connection. However, it remains the Customer’s responsibility to ensure that their browser is compatible with SSS technology, in order to conclude the order. The cardholder is responsible for ensuring that he or she has enough credit to fulfil the amount required.

Paypal

For purchases made using Paypal, Paypal will immediately charge the amount of your purchase simultaneously as the transaction if completed online.
LUXCOMM S.r.l. is not able to have access to the purchaser credit card’s details or other information provided to Paypal at anytime during the purchase process.

Bank transfer

A purchase made with a bank transfer needs to be carried within 48 hours after the order has been placed into LUXCOMM S.r.l.’s registered bank account with the following details:
Bank: UniCredit S.p.A.
Account Holder: LUXCOMM S.r.l.
Branch: Milano Moscova
BIC/SWIFT: UNCRITM1211
IBAN: IT 88 G 02008 01611 000104081240
The amount needs to be credited to the account for the order to be fulfilled.

Billing

For every order that is completed on www.edhenmilano.com, LUXCOMM will send an invoice for delivery, by email or by post to the address provided by the Customer according to Presidential Decree 445/2000 and Decree Law 52/2004.

For the invoice, LUXCOMM will use the details provided by the Customer when placing the order, and it is not possible to modify these details after the invoice has been issued.

Customs charges

Customs charges are payable by the Customer and are calculated according to the law in the country of destination for the shipment.

LUXCOMM has no knowledge of the sum of the customs charges, which will be declared by the courier once the order has reached its final destination.

In the case of customs charges not being paid for, which causes the shipment to be rejected or abandoned, the cost of delivery and custom charges will be subtracted from the amount of the order and only the difference will be reimbursed.

Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the costs will be as customs policies and import duties vary from country to country.

Delivery methods and timings

For each order placed on ww.edhenmilano.com, LUXCOMM sends out a receipt or invoice for the item(s) and makes it available on the customer’s control panel. In order to issue the invoice, details will be taken from those provided by the Customer. After issuing the invoice, no change can be made.

It is the Customer’s responsibility to check that he or she is able to receive the Product before placing the Order.

From the moment the order is delivered to the courier, national deliveries can be expected in 24-48 hours and up to 72 hours for islands and geographically hard-to-reach areas, and international deliveries can be expected in 48-72 hours, except for cases of ‘force majeure.’

LUXCOMM cannot be held responsible for delays with the courier in the delivery of the order.

Upon delivery of the order, it is up to the Customer to check that:

  • The number of packages delivered corresponds to the number on the transport document
  • The packaging is whole and undamaged; neither wet or altered in anyway, including sealing materials (adhesive tape or heat-sealed strapping)

Any damage to the packaging and/or the product or a missing number corresponding to the number of packages or information should be questioned immediately by adding in writing “SUBJECT TO INSPECTION” to the courier’s delivery receipt.

If the order is not collected within 15 (fifteen) days of being at the courier’s warehouse, because of repeated fail attempts to deliver to the Customer’s address stated in the order, the order will be automatically cancelled.

The Customer will then be refunded the cost of the purchase, minus any shipping costs as well as any storage costs.

Force Majeure

The parties will not be held responsible for the delay in fulfilling their obligations articulated in the contract if such a delay is caused by circumstances beyond their reasonable control. The party whose delay is due to force majeure will be entitled to an extension of the time required to fulfil said obligations.

Cancellation Rights

Under Article 52 of Decree 206/2005, as revised by Decree Law 21/2014 (Consumer Code), the Customer has the right to terminate the purchase contract for any reason, without stating said reason(s), within 14 (fourteen) days of the receipt of the goods.

The refund does not include transport costs for the return of the item(s).

The Customer can exercise his or her rights to cancel the order by contacting Customer Service at +39 045 6351552 from Monday to Friday from 9am to 1pm (13.00) and from 2pm (14.00) to 6pm (18.00).

You will need to quote the order number in order to facilitate the cancellation process.

According to Article 55, paragraph 2 of the Consumer Code, the Customer does not have the right to cancel in the followings cases:

  • The products are tailored or custom made, or by their very nature cannot be sent back as the items can deteriorate or expire quickly.

Furthermore, the Customer does not have the right to cancel if the product is not completely intact, that is to say:

  • Without the original packaging
  • Without all the product’s components (e.g. labels…)
  • There has been damaged caused by the Customer

Returns & Exchanges

For returns, the Customer has 14 (fourteen) days from the delivery of the product to contact Customer Service to start the returns process.

The Customer can arrange collection for the goods to be returned by courier by contacting Customer Service at customercare@edhenmilano.com or at +39 045 6351552. Multi-lingual assistance is available (Italian, English, French, Spanish, and German).

The Customer must specify reason(s) for returning the item(s) and, where possible, attach photographic material, which is helpful in speeding up the process.

The products should be returned:

  • Not used and unworn. Therefore, it is advised to try on shoes on a soft surface such as carpet or a rug to avoid damaging the sole.
  • Not washed, damaged or altered
  • In their original packaging
  • With all the extra parts

The sender is responsible for the costs and risks associated with the returning of the products.

Refunds will processed with 14 (fourteen) days of being notified of the cancellation process and the amount will be transferred using the Customer’s original payment method, unless agreed otherwise.

The Customer will not incur any cancellation fee.

LUSCOMM S.r.l. will hold payment of the refund until the Customer has demonstrated proof of having successfully posted the goods.

To request a refund by bank transfer, the Customer needs to provide: the full name of the account holder (which can be different to the name on the order), IBAN, BIC/SWIFT and the name of the bank.

The refund is the purchase price of the products ordered minus delivery costs, which remain the responsibility of the Customer.

Where the goods are faulty, the delivery costs will also be refunded.

NOTE THAT CUSTOMIZED SHOES, MADE TO ORDER SHOES AND SALE/DISCOUNTED PRODUCTS ARE FINAL SALE,ACCORDINGLY TO THE LEGISLATIVE DECREE 206/2005, NO RETURNS OR EXCHANGES ARE ADMITTED.

Privacy

The Customer’s personal details, which were needed in order to complete the contract, are treated according to Decree 2003 n. 196 “Personal Data Protection”

See the ‘Privacy’ section for more information.

Newsletter

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Law and Jurisdiction

The sales contract between LUXCOMM S.r.l. and the Customer is concluded in Italy and regulated by Italian law.For the solution of any civil and criminal litigation arising from the conclusion of the current distance sales contract, if the Customer is a consumer, the local jurisdiction is that of the tribunal in his city of residence, in all other cases the local jurisdiction is solely the court of Milan.

Contacts

For all queries and information, please contact Customer Service:

By mail: customercare@edhenmilano.com

By phone: +39 045 6351552 from Monday to Friday