To never make you feel alone, we at EDHÈN are at your disposal for any type of question or clarification. You can contact us via E-mail, via Whatsapp or by Telephone. For any type of question regarding the product, the fit, custom orders and pre-orders do not hesitate to contact us.

By E-mail: contact@edhenmilano.com
Via Whatsapp: +39 3892917948

HOW CAN I PAY FOR MY EDHÈN?

Buying on edhenmilano.com is really simple.
Once you have added your favorite shoe to your cart, let the system guide you step by step to complete your purchase.
At the time of payment you can choose between different options the one you prefer:
- Credit Card (Visa, Mastercard, American Express, VisaElectron, PostePay)
- Apple Pay
- Google Pay
- ScalaPay
- PayPal
- Bank transfer

I HAVE PROBLEMS WITH CHECKOUT WHAT CAN I DO?

If you are unable to complete your purchase, don't worry!

Write us via E-mail or via Whatsapp, we will be happy to help you.
E-mail: contact@edhenmilano.com Whatsapp: +39 389291794

HOW CAN I CHECK THE STATUS OF MY ORDER?

After making your purchase you will receive a first confirmation email followed by a second one containing the tracking number.

CAN I ORDER EDHÈN BY PHONE?

Sure! You can order your pair directly on Whatsapp by writing to us at +39 3892917948.

MY SIZE IS OUT OF STOCK. CAN I STILL PROCEED WITH THE PURCHASE?

If your size is not available, we have thought of you by activating the pre-order service. By selecting the size, you will see directly if the product is in stock. If this is not available, select your size anyway, click on the pre-order button and complete your order by following the normal check-out steps.

Your order, made especially for you, will arrive at your home in maximum 4/5 weeks. If you still have doubts write to us at contact@edhenmilano.com or on Whatsapp at +39 3892917948.

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide.

HOW LONG WILL IT TAKE TO RECEIVE MY EDHÈN?

From the moment the courier collects your order, deliveries in Italy take approximately 24/48 hours, while international deliveries take approximately 48/72 hours.

ARE THERE ANY ADDITIONAL SHIPPING COSTS?

Receiving a pair of EDHÈN in Italy is free.
Abroad, standard rates are applied which vary by geographical area regardless of how many pairs you decide to order.

• Shipping cost to Europe is €15.
• Shipping cost to United Arab Emirates is €30.
• Shipping cost for the rest of the world is €40.

Shipping cost does not include any customs charges or duties.

MY PACKAGE HAS NOT ARRIVED, WHO CAN I CONTACT?

Once you have entrusted your package to the courier, you will not be left alone.
In case of delivery problems, please contact us by email at contact@edhenmilano.com
We will solve every problem together.

IS IT POSSIBLE TO MAKE EXCHANGES OR RETURNS?

Of course, it is possible to make an exchange or return within 14 days of delivery of the product which must be in its original conditions.

Products sold at a discount are not to be considered returnable to the seller.

WHAT DO YOU MEAN BY "ORIGINAL CONDITION"?

A product is in its original condition when:

• It has not been worn or used. We therefore recommend that you try your EDHÈN on soft surfaces such as carpets or rugs in order not to damage the sole.


• It has not been washed, damaged or altered.


• It comes in its original packaging and with its accessories.

HOW CAN I PROCEED WITH A RETURN OR EXCHANGE?

For returns, you have 14 days from delivery of the product to contact Customer Service to open the return or exchange procedure.

In case of return, we ask you to specify the reasons and if possible to attach photographic material useful to speed up your process.
As for exchanges, you just need to specify the new size you want.
The costs and risks associated with returning the products will be at your expense.

CAN I RETURN MY MADE-TO-ORDER OR PRE-ORDER EDHÈN?

Made-to-order or pre-order pairs are made especially for you.
For this reason it will not be possible to make a return.

WHEN WILL YOU REFUND ME?

You will be refunded within 14 days of receiving the notice of withdrawal through the reversal procedure of the amount charged, using the payment instrument that is most convenient for you.
You will not incur any refund costs.

I'M NOT SURE ABOUT MY SIZE... WHICH ONE SHOULD I ORDER?

Our shoes have a standard fit so we recommend purchasing the size you usually wear.
If you still have doubts, look at the table below.

TABLE

I HAVE THIN FOOT, WHAT SIZE DO YOU RECOMMEND?

Choose your usual size, the fit will be perfect.

I HAVE WIDE FOOT, WHAT SIZE DO YOU RECOMMEND?

If you have a wide foot, we recommend ordering a half size larger than your usual size.

MY SIZE IS NOT AVAILABLE, WHAT CAN I DO?

If your size is not available you can use the pre-order service.
By selecting the size, you will see directly if the product is in stock. If it is not available, select your size anyway, click on the pre-order button and complete your order following the normal check-out steps.
Your order, made specifically for you, will arrive at your home in a maximum of 4/5 weeks.
If you still have doubts write to us at contact@edhenmilano.com or on Whatsapp at +39 3892917948.

TERMS OF USE

The Contractor is LUXCOMM Srl, with registered office in Via fatebenefratelli 5, 20121, Milan (MI), VAT no. 09313230964.
By placing an order on the online shop www.edhenmilano.com, the Customer declares that he has read all the information provided to him during the purchase procedure and that he fully accepts the general and payment conditions listed below.

PRODUCT INFORMATION

All products on the site are accompanied by a detailed product sheet that includes explanatory photographs. However, product images and colors may differ from the actual product depending on the type of browser and screen.
Before ordering, we invite you to read the product sheet carefully and contact Customer Service for further information.
All products on the site are available except those with different wording highlighted.

PURCHASE METHODS

The products are offered for sale according to the terms and conditions set out in the contract and published on the site at the time of the order.
To purchase, the Customer must proceed through the instructions on the site, thus creating their own cart and confirming their desire to purchase the chosen goods. The contract is considered concluded and binding for the parties when LUXCOMM Srl sends the order confirmation to the Customer's email address, indicated by the same in the registration to the site or in the order request.
This confirmation message will contain the Order Date and Number, to be used in any further communications with LUXCOMM Srl relating to that order.
It is the Customer's responsibility to register with correct data and to keep such data updated using the access credentials.
In the event of unexpected unavailability of the goods and non-acceptance of the order, no charge will be made to the Customer. Cancellations made after the order has been entrusted to the carrier must instead be made by the Customer exercising his right of withdrawal within 14 (fourteen) days of delivery and taking charge of the costs of returning the product to LUXCOMM Srl

PRICE

On the website, prices are expressed in Euro (€) and Dollar ($), which is the reference currency, and include VAT in force.
The prices of individual products do not include shipping costs which will be specified during the purchase process.

PAYMENT METHODS

The total price at the conclusion of the order includes shipping costs. The price amount must be paid according to the following methods:

Credit Card and Prepaid Credit Card

We accept major credit cards such as Visa, Mastercard, VisaElectron and PostePay.
The Site is committed to maintaining the security of information concerning both credit cards and personal data. All sensitive data is encrypted during transmission with SSL (Secure Sockets Layer) technology adopted worldwide as the most secure. All data is then stored on secure servers and far from possible Internet connections.
However, it is the Customer's responsibility to verify that his browser is compatible with SSL technology, in order to complete the order. It is the owner's responsibility to ensure that he has sufficient credit to process orders.

Paypal

In the event of a purchase using the PayPal payment method, PayPal will immediately charge the amount relating to the purchase made upon conclusion of the online transaction. At no time during the purchase procedure is LUXCOMM Srl able to access the information relating to the buyer's credit card or other information provided to PayPal.

Bank transfer

Purchases with bank transfer payment method must be paid in advance and made within 48 hours of the order to the bank account in the name of LUXCOMM Srl at the following bank details:
Bank: UniCredit SpA
Owner: LUXCOMM Srl
Branch: Milan Moscova
BIC/SWIFT :UNCRITM1211
IBAN: IT 88 G 02008 01611 000104081240
The actual payment credit will be awaited for order processing.

Scalapay

If you buy with Scalapay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV Srl, related parties and their assignees, and that you authorize such assignment.

ISSUANCE OF INVOICE

For each order completed on the website www.edhenmilano.com , LUXCOMM will send an invoice for shipping via email or post to the address provided by the Customer in accordance with DPR 445/2000 and DL 52/2004. LUXCOMM will use the data provided by the Customer for the invoice of the order created by the Customer and the invoice data will not be modifiable after its issue.

CUSTOMS CHARGES

Payment of customs duties is the responsibility of the Customer and their amount is calculated by the law in force in the country of destination of the shipment.
LUXCOMM is not aware of the amount of customs charges, which will instead be communicated to us by the courier once the shipment has reached its destination.
In the event that the charges are not paid and, for this reason, the shipment is refused or abandoned, the shipping costs and customs charges themselves will be withheld from the total amount of the order and only the difference will be refunded.

DELIVERY METHODS AND TIMES

For each order placed on www.edhenmilano.com , LUXCOMM Srl issues a receipt or invoice for the material shipped and makes it available in the customer's control panel. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid.
After the issuance of the same, no changes in the invoice will be possible. It is the Customer's responsibility, before placing the Order, to verify the full capacity to receive the Product.
From the moment the order is handed over to the courier, national deliveries take place in approximately 24/48 hours on the national territory and up to 72 for islands and disadvantaged geographical areas and international deliveries in approximately 48/72 hours, except in cases of force majeure. No responsibility can be attributed to LUXCOMM Srl in the event of delays by the couriers in the delivery of the order.
Upon delivery of the goods by the courier, the Customer is required to check that:

• The number of packages delivered corresponds to that indicated in the transport document;
• The packaging must be intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or heat-sealed straps).

Any damage to the packaging and/or the product or the discrepancy in the number of packages or indications must be immediately contested, by writing RESERVATION OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed without reservation of control, the Customer will not be able to raise any objection regarding the external characteristics of the delivered goods.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 (fourteen) working days of delivery, according to the methods set out in this document.
In the event of failure to collect the material stored in the courier's warehouses within 15 (fifteen) working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of ordering, the order will be automatically cancelled. The Customer will then be refunded for his purchase net of shipping costs in addition to any costs relating to the storage itself.

FORCE MAJEURE

The parties shall not be liable for any delay in performing their obligations under the contract if such delay is caused by circumstances beyond their reasonable control.
The party in default due to force majeure shall be entitled to an extension of time necessary to fulfill such obligations.

RIGHT OF WITHDRAWAL

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014 (Consumer Code), the Customer may withdraw from the purchase contract for any reason, without providing a reason, within 14 (fourteen) days of receiving the products.
The refund does not include shipping costs for the subsequent return.
The Customer may exercise the right of withdrawal by contacting Customer Service at the email contact@edhenmilano.com
It is necessary to report the Order number to facilitate the return procedure.

Pursuant to Article 55, second paragraph, of the Consumer Code, the Customer will not have the right to withdraw in the following cases:

• Supply of products made to measure or personalized, or which by their very nature, cannot be returned or are liable to deteriorate or expire rapidly.

Furthermore, the right of withdrawal cannot be exercised by the Customer if the product is not intact, or:

• In the absence of the original packaging;
• In the absence of integral elements of the product (labels, ...);
• For damage to the product caused by the Customer.

RETURNS AND EXCHANGES

For returns, the Customer has 14 (fourteen) days from delivery of the product to contact Customer Service to open the return procedure.
The Customer may arrange for the courier to collect the goods for their own return by contacting Customer Service by email at contact@edhenmilano.com, which can provide multilingual assistance (Italian, English, French, Spanish and German).
The Customer is required to specify the reasons for the return and, where possible, to attach photographic material useful for speeding up the process.

Products must be returned:

• Not used or worn. It is therefore advisable to try the shoes on soft surfaces such as carpets or rugs in order not to damage the sole.
• Not washed, damaged or altered
• In their original packaging
• With their accessories

The costs and risks associated with returning the products are borne by the sender.
Refunds will be made within 14 (fourteen) days of receipt of the withdrawal notice through the reversal procedure of the amount charged, using the same payment instrument used for the initial transaction by the Customer, unless otherwise agreed.
The Customer will not bear any refund costs.
LUXCOMM Srl will suspend the refund until receipt of the returned product or until the Customer demonstrates that he has correctly shipped the goods.

To request a refund via Bank Transfer, the Customer must provide the name and surname of the account holder (who may be different from the order holder); IBAN, BIC/SWIFT code and name of the Bank.
The refund includes the purchase price of the products ordered with the exception of the shipping costs of the product which remain the responsibility of the Customer.
In case of return due to defect (non-compliant goods), shipping costs will also be refunded.

Customized and made to order products cannot be returned or exchanged pursuant to Legislative Decree 206/2005.

PRIVACY

The data communicated by the customer necessary for the execution of the contract are treated in compliance with the provisions of Legislative Decree 2003 n. 196 “Protection of personal data”.
For further information, see the “Privacy” section.

NEWSLETTER

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APPLICABLE LAW AND JURISDICTION

The sales contract between LUXCOMM Srl and the Customer is deemed to be concluded in Italy and governed by Italian law.
For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan.

CONTACTS

For all requests or information please contact Customer Service: Mail: contact@edhenmilano.com