To make you never feel alone, we are at your disposal for any kind of help or question.
You can contact us via E-mail, via Whatsapp or Telephone.
For any questions related to product, fit, custom-orders and pre-orders, do not hesitate to contact us
Via E-mail contact@edhenmilano.com
Via Whatsapp: +30 XXXX
If you want information on shipping and tracking
Via E-mail.com customercare@edhenmilano.com
Or Telephone: + 39045 6351552 From Monday to Friday from 9.00 AM CET to 1.00 PM CET and from 2.00 PM CET to 6.00 PM CET.
Shopping at edhenmilano.com is really simple.
Once you have added your favorite shoe to the cart, let us guide you step by step to complete your purchase.
At the time of payment you will be able to choose between different options the one you prefer among:
- Credit Card (Visa, Mastercard, American Express, VisaElectron)
- PayPal
- Wire transfer
If you can't complete your purchase, don't worry!
Write us via E-mail or via Whatsapp, we will be happy to help you.
E-mail contact@edhenmilano.com
Whatsapp: +30 XXXX
You will receive an initial confirmation email upon placing your order, and a second email once it ships that will include a tracking number. If you haven’t received this email, please let us know at customercare@edhenmilano.com or via telephone at + 39045 6351552 from Monday to Friday from 9.00 AM CET to 1.00 PM CET and from 2.00 PM CET to 6.00 PM CET.
Sure! You can order your pair directly on Whatsapp at +30 XXXX.
We will reply as soon as possible!
Don't despair! If your size is not available we have thought of you by activating the pre-order service.
Selecting the size, you will see directly if the product is in stock or not. If this is not available, select your size anyway, click on the pre-order button and complete your order by following the normal check-out steps.
Your order, made expressly for you, will arrive at your home in maximum 4/6 weeks.
If you still have doubts, emails us at contact@edhenmilano.com or via Whatsapp at +30 XXXX.
You can customize your EDHÈNs in a million ways.
Visit the made-to-order section where you can totally customize your shoe by following the simple steps for customization.
If the style of your dreams is not available, send us your request to contact@edhenmilano.com or via Whatsapp at +30 XXXX.
We ship worldwide!
From the moment the courier collects your order, deliveries to Italy take approximately 24/48 hours while international deliveries take approximately 48/72 hours.
We will try to arrive as soon as possible!
Standard rates applied vary by geographical area regardless of how many pairs you decide to order.
Shipping to Italy is free.
The shipping cost for Europe is € 15.
The shipping cost to the United States is € 25.
The shipping cost for the United Arab Emirates is € 30.
The shipping cost for the rest of the world is 40 €.
Please note that international customers may be required to pay duties and taxes upon arrival of the goods in their country
Once the courier picks up your package, you will not be left alone.
In case of delivery problems, contact us via e-mail at customercare@edhenmilano.com or via telephone at + 39 045 6351552 from Monday to Friday from 9.00 AM CET to 1.00 PM CET and from 2.00 PM CET to 6.00 PM CET.
We will solve every problem together.
CHANGES AND RETURNS
Of course, it is possible to make a change or a return within 14 days of delivery of the product which must be in the original conditions.
Original condition means that the item has not been scuffed, stretched, or worn, which means:
From the moment you receive the shoes, you have 14 days to contact our Customer Service to open the return or exchange procedure.
You can arrange the pick up by the courier to return your order by contacting Customer Service via email at customercare@edhenmilano.com or by calling usa t + 39 045 6351552.
In case of return we kindly ask you to specify the reasons and, if possible, to attach photographic material useful to speed up your practice.
For changes you just have to specify the new desired size.
Costs and risks associated with returning the products will be your responsibility.
The made-to-order or pre-order pairs have been made especially for you.
For this reason it will not be possible to make a return.
Please allow up to 14 days for your return to be processed, at which point you’ll receive an email from our system notifying you of the refund.
You will be refunded using the payment method that is most convenient to you.
You will not be charged for any reimbursement.
Our shoes fit true to size so we advise you to buy the size you usually wear.
In case you still have doubts look at the table below.
SizesSizes | |||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Edhèn | Europe | UK | USA | ||||||||||||||
39 | 39 | 5 | 6 | ||||||||||||||
39.5 | 39.5 | 5.5 | 6.5 | ||||||||||||||
40 | 40 | 6 | 7 | ||||||||||||||
40.5 | 40.5 | 6.5 | 7.5 | ||||||||||||||
41 | 41 | 7 | 8 | ||||||||||||||
41.5 | 41.5 | 7.5 | 8.5 | ||||||||||||||
42 | 42 | 8 | 9 | ||||||||||||||
42.5 | 42.5 | 8.5 | 9.5 | ||||||||||||||
43 | 43 | 9 | 10 | ||||||||||||||
43.5 | 43.5 | 9.5 | 10.5 | ||||||||||||||
44 | 44 | 10 | 11 | ||||||||||||||
44.5 | 44.5 | 10.5 | 11.5 | ||||||||||||||
45 | 45 | 11 | 12 | ||||||||||||||
45.5 | 45.5 | 11.5 | 12.5 | ||||||||||||||
46 | 46 | 12 | 13 |
Choose your usual size, the fit will be perfect!
If you have wide feet, we advise you to order half number more than your usual size.
Don't despair! Try with our pre-order service.
Selecting the size, you will see directly if the product is in stock. If this is not available, select your size anyway, click on the pre-order button and complete your order by following the normal check-out steps.
Your order, made expressly for you, will arrive at your home in maximum 4/6 weeks.
If you still have doubts, contact us at contact@edhenmilano.com or via Whatsapp at 30 XXXX.