customer care

Who can I contact to request information?

To make you never feel alone, we are at your disposal for any kind of help or question.

You can contact us via E-mail, via Whatsapp or Telephone.

For any questions related to product, fit, custom-orders and pre-orders, do not hesitate to contact us

Via E-mail contact@edhenmilano.com

Via Whatsapp: +30 XXXX

If you want information on shipping and tracking

Via E-mail.com customercare@edhenmilano.com

Or Telephone: + 39045 6351552 From Monday to Friday from 9.00 AM CET to 1.00 PM CET and from 2.00 PM CET to 6.00 PM CET.

orders

How can I pay my EDHÈN shoes?

Shopping at edhenmilano.com is really simple.

Once you have added your favorite shoe to the cart, let us guide you step by step to complete your purchase.

At the time of payment you will be able to choose between different options the one you prefer among:

- Credit Card (Visa, Mastercard, American Express, VisaElectron)

- PayPal

- Wire transfer

I have problems checking out ... What can I do?

If you can't complete your purchase, don't worry!

Write us via E-mail or via Whatsapp, we will be happy to help you.

E-mail contact@edhenmilano.com

Whatsapp: +30 XXXX

How do I check the status of my order?

You will receive an initial confirmation email upon placing your order, and a second email once it ships that will include a tracking number. If you haven’t received this email, please let us know at customercare@edhenmilano.com or via telephone at + 39045 6351552 from Monday to Friday from 9.00 AM CET to 1.00 PM CET and from 2.00 PM CET to 6.00 PM CET.

Can I place my order over the phone?

Sure! You can order your pair directly on Whatsapp at +30 XXXX.

We will reply as soon as possible!

My size is no longer available, can I still proceed with the purchase?

Don't despair! If your size is not available we have thought of you by activating the pre-order service.

Selecting the size, you will see directly if the product is in stock or not. If this is not available, select your size anyway, click on the pre-order button and complete your order by following the normal check-out steps.

Your order, made expressly for you, will arrive at your home in maximum 4/6 weeks.

If you still have doubts, emails us at contact@edhenmilano.com or via Whatsapp at +30 XXXX.

I want my EDHÈN to be unique, what can I do?

You can customize your EDHÈNs in a million ways.

Visit the made-to-order section where you can totally customize your shoe by following the simple steps for customization.

If the style of your dreams is not available, send us your request to contact@edhenmilano.com or via Whatsapp at +30 XXXX.

shipping

Where do you ship?

We ship worldwide!

How soon will I receive my EDHÈN?

From the moment the courier collects your order, deliveries to Italy take approximately 24/48 hours while international deliveries take approximately 48/72 hours.

We will try to arrive as soon as possible!

Are there any additional shipping costs?

Standard rates applied vary by geographical area regardless of how many pairs you decide to order.

Shipping to Italy is free.

The shipping cost for Europe is € 15.

The shipping cost to the United States is € 25.

The shipping cost for the United Arab Emirates is € 30.

The shipping cost for the rest of the world is 40 €.

Please note that international customers may be required to pay duties and taxes upon arrival of the goods in their country

My package did not arrive, who can I contact?

Once the courier picks up your package, you will not be left alone.

In case of delivery problems, contact us via e-mail at customercare@edhenmilano.com or via telephone at + 39 045 6351552 from Monday to Friday from 9.00 AM CET to 1.00 PM CET and from 2.00 PM CET to 6.00 PM CET.

We will solve every problem together.

returns

CHANGES AND RETURNS

Is it possible to make changes and returns?

Of course, it is possible to make a change or a return within 14 days of delivery of the product which must be in the original conditions.

What constitutes “original condition”

Original condition means that the item has not been scuffed, stretched, or worn, which means:

• It has not been worn or used. We therefore advise you to try your EDHÈN shoes on soft surfaces such as carpets or rugs in order not to damage the sole.
• It has not been washed, damaged or modified.
• It comes in its original packaging and with its accessories.

How can I return or exchange?

From the moment you receive the shoes, you have 14 days to contact our Customer Service to open the return or exchange procedure.

You can arrange the pick up by the courier to return your order by contacting Customer Service via email at customercare@edhenmilano.com or by calling usa t + 39 045 6351552.

In case of return we kindly ask you to specify the reasons and, if possible, to attach photographic material useful to speed up your practice.

For changes you just have to specify the new desired size.

Costs and risks associated with returning the products will be your responsibility.

Can I return my EDHÈN made-to-order or do I buy with pre-order?

The made-to-order or pre-order pairs have been made especially for you.

For this reason it will not be possible to make a return.

When will you refund me?

Please allow up to 14 days for your return to be processed, at which point you’ll receive an email from our system notifying you of the refund.

You will be refunded using the payment method that is most convenient to you.

You will not be charged for any reimbursement.

sizing

I'm not sure about my size ... Which one should I order?

Our shoes fit true to size so we advise you to buy the size you usually wear.

In case you still have doubts look at the table below.

I have a thin feet, what size do you recommend?

Choose your usual size, the fit will be perfect!

I have a wide feet, what size do you recommend?

If you have wide feet, we advise you to order half number more than your usual size.

My size is not available, how can I do?

Don't despair! Try with our pre-order service.

Selecting the size, you will see directly if the product is in stock. If this is not available, select your size anyway, click on the pre-order button and complete your order by following the normal check-out steps.

Your order, made expressly for you, will arrive at your home in maximum 4/6 weeks.

If you still have doubts, contact us at contact@edhenmilano.com or via Whatsapp at 30 XXXX.