Is it possible to make changes and returns?
It is possible to make a change or a return within 14 days of delivery of the product which must be in the original conditions.
What constitutes “original condition”
Original condition means that the item has not been scuffed, stretched, or worn, which means:
o It has not been worn or used. We therefore advise you to try your EDHÈN shoes on soft surfaces such as carpets or rugs in order not to damage the sole.
o It has not been washed, damaged or modified.
o It comes in its original packaging and with its accessories.
How can I return or exchange?
From the moment you receive the shoes, you have 14 days to contact our Customer Service to open the return or exchange procedure.
You can arrange the pick up by the courier to return your order by contacting Customer Service via email at customercare@edhenmilano.com or by calling us at +390456351552.
In case of return we kindly ask you to specify the reasons and, if possible, to attach photographic material useful to speed up your practice.
For changes you just have to specify the new desired size.
Costs and risks associated with returning the products will be your responsibility.
Can I return the pairs purchased on sale?
The items on sale cannot be returned
When will you refund me?
Please allow up to 14 days for your return to be processed, at which point you’ll receive an email from our system notifying you of the refund.
You will be refunded using the payment method that is most convenient to you.
You will not be charged for any reimbursement.
How long does it take to receive my pre-order?
Your pair of Edhén shoes will be crafted exclusively for you. This process requires time and dedication, that’s why we ask you to kindly patient and wait 5/6 weeks for the delivery of your shoes.
Can I return pre-ordered or made-to-order shoes?
The made-to-order or pre-ordered shoes have been made especially for you.
For this reason it will not be possible to make a return.
